We are always focused on our customer experience. We pride ourselves on the friendliness and efficiency of our staff and we work hard to gather and react to clients’ feedback. Here are some compliments that our clients, staff, parents and students have to say about working with us and the service we provide:
"Thank you very much for sending through the menu and meeting me to discuss our requirements. I have been astounded by how much my kids love the meals they get at their primary school.In particular, they love the chicken pie and the homemade cookies. There is also a concerted effort to ensure that they eat healthy food with clever initiatives to get them to try new dishes.Recently my son was diagnosed with a digestive disorder and HCL have been excellent in accommodating his new dietary requirements. Thank you very much. I have a happy little boy again”
I wanted to send this message to say thank you to your kitchen staff. My daughter is only in her Reception year and she had previously been a very fussy eater and has recently got much better. Every day she has come home from school and said how ‘yummy’ the food was. Other than playing with her friends it’s been a real highlight of the day for her! It’s a lovely healthy menu too. As a parent it’s one of the things that really worried me about her being full time was not eating enough. Well, I didn’t need to worry at all! Many thanks for keeping my daughter full up on good food and happy, it means a lot.
I would like to convey my sincere thanks to HCL for the excellent taster session you provided for our Reception parents/carers at the Evening Induction Meeting. HCL staff had clearly worked hard to ensure that the session was well planned and, from a school perspective, it ran with an impressive level of efficiency. Parents/carers commented on how friendly and knowledgeable the catering staff were, as well as how delicious the food tasted! It really could not have created a better start to the meeting and I have no doubt that they will all want their children to have a school meal in September. Please pass on my thanks to all staff involved. Their professionalism and enthusiasm was much appreciated.
"Please pass my thanks on to Michelle and the kitchen team at Colney Heath school for an enjoyable and informative lunch. It was also tasty! It was great to see so many of the children obviously enjoying the food.Thanks for the opportunity"
Herts County Councillor (attending an ‘invitation to a school lunch’ event)
"To Team HCL With National School Meals Week 2017 now behind us I wanted to take the opportunity to thank you for your support, specifically with regard to the regional legs of the ‘Powered by School Meals’ marathons. In a nutshell, you were amazing, the food was fab, the event was fab and you did HCL and LACA NSMW proud…. Can’t thank you enough!!!!"
"My child has never loved their food so much and it has encouraged them to explore new tastes and cuisines from across the world. The school meals are not only great value for money, I know that they are healthy and of the highest quality too."
Parent of a Secondary School Student
"I really like the menu choices and how they are different every day of the week. It makes my school lunch times more exciting and I always finish all my food!"
Primary School Student
"We have been using HCL Catering for our school lunches for the past term and the difference has been incredible! The food, the service, the quality is all above and beyond what we expected."